Return & Exchange Policy
✅ Customer Rights Guarantee
All products in our store are subject to the Return & Exchange Policy according to the following conditions:
Return & Exchange Conditions
Product Condition
- The product must be in its original condition (unused) and in its original packaging.
- Returns are not accepted if the product is damaged due to improper use.
Request Timeline
- Return or exchange requests must be submitted within 3 business days from receiving the product.
Approval Procedures
- If the request is approved, a shipping representative will be sent within 3-5 business days.
- The customer must be present when the representative arrives to hand over the product.
Shipping Costs
- Customer bears the return shipping costs unless the product is different from description or has a manufacturing defect.
Contact Method
- To process a return or exchange request, please:
- Contact via WhatsApp using the number on the shipping receipt.
- Or fill out the "Contact Us" form on the website.
- Required attachments:
- Clear photo of the product.
- Order number + address + city.
Full Refund Cases
- Amount is refunded in full only if the product is completely different from the specifications mentioned on the website.
Liability Exceptions
- We do not take responsibility for expectations not mentioned in the product description.
Important Notes
Returns are only processed with the presence of a shipping representative.
Products damaged due to misuse are not covered.
All return requests are subject to approval based on our policy guidelines.
